North Somerset Council’s GenAI Journey with Agilisys QuickAction
Wigan Council transforms Adult Social Care with AI-powered efficiency
“Agilisys Transform’s AI tools have revolutionised the way we work, allowing us to spend more time with residents and improve service delivery.” – Wigan Council
Wigan Council has partnered with Agilisys Transform to integrate AI-powered solutions into Adult Social Care, streamlining administrative processes and enabling staff to focus on high-quality, person-centred care. By co-developing tools designed for social workers, the council has significantly enhanced efficiency while maintaining service quality.
Through the implementation of AI-driven solutions, Wigan Council has achieved remarkable results:
✅ 50% reduction in time spent drafting Needs Assessments, freeing up social workers for direct resident support
✅ 107 days of work saved through automated meeting minutes, allowing staff to focus on high-value tasks
✅ £72k in financial efficiencies, reducing administrative costs and optimising resources
✅ Happier and healthier staff, with reductions in sickness, overtime claims, and recruitment needs
By embedding Generative AI into key processes, Wigan is setting a new standard for efficiency and innovation in local government.
Read the full case study to explore Wigan’s AI journey. Agilisys x Wigan Case STUDY