Instant Responses
Provide immediate answers to resident inquiries, enhancing satisfaction.
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Effortless Resident Engagement with NAVA GenAI Chatbot
NAVA GenAI Chatbot leverages advanced AI technology to provide relevant advice and guidance without the need for prescriptive flow charts or intensive training. Drawing from both publicly available and private information repositories, the chatbot ensures that residents receive the most accurate and timely advice.
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Service-Agnostic
Adaptable to any council service, ensuring comprehensive support.
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GDPR Compliant
Guarantee data privacy and security with our UK-based storage.
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Dynamic Chat
Answers citizen queries with 'human-like' responses.
Our Impact
Developed with real-world needs in mind, NAVA GenAI Chatbot delivers measurable results that make a difference.
Save significant time
for both residents and council staff by automating routine inquiries
Support numerous interactions
bringing significant benefits to your community.
Increase resident satisfaction
and trust through prompt and accurate responses.
Unlimited users
can use templates repeatedly for unlimited times
Innovations Empowering Local Authorities
At the heart of NAVA GenAI Chatbot is a dedicated focus on solving persistent challenges faced by public sector contact centers. Our platform reduces the volume of inquiries going into contact centers by delivering instant information to residents, resulting in better outcomes for all stakeholders.
Generative AI chat interface
Unlike traditional rule-based chats chatbots, Nava leverages the latest generative AI technology to provide personalised, dynamic responses tailored to each resident’s specific needs. It understands complex queries and nuances in human language, ensuring that residents' concerns are accurately addressed and resolved.
- Dynamic questioning
- Human-like interactions
- Personal understanding of each user
- Tailored advice and information
- Easy and quick to implement
Dashboard
Real time oversight of everything coming into the contact center will help you to make data-driven decisions, improve service delivery, and quickly address any problems with the corpus of information. You will be able to track the following:
- Number of resolved vs unresolved queries
- Volume of interactions per day/ hour
- Category of interactions
- Resident feedback
- + more
Customer Management Portal
Our customer management portal gives you complete control over your data, allowing you to effortlessly validate, organise, and manage it with confidence. With real-time insights you will now be able to ensure your data is always accurate and up to date.
- Search and filter data sources
- Avoid duplication
- Validate the sources
- Automated process
- Secure access
Public sector & health clients Agilisys has worked with
TESTIMONIALS
From Our Clients
These voices echo the confidence and satisfaction of clients who have witnessed the positive outcomes of our solutions.
Game Changer Technology!
“Agilisys Transform's GenAI productivity platform 'QuickAction' has been a game-changer for our secretariat team, enabling us to streamline our processes, improve our outputs, and free up time for more value-added work."
Sue Symington
Chair at Humber & North Yorkshire ICB
Great Customer Support!
“QuickAction is an important part of our journey to fully embracing the power of GenAI, and we’re excited for the road ahead with Agilisys as we expand to further teams and use cases.”
Alison McKenzie-Folan
Chief Executive at Wigan Council
Why Choose NAVA GenAI Chatbot
Support your residents with a solution that optimises engagement, eliminates unnecessary administrative work, and ensures efficient management.
Reduce call centre volume:
Deflect residents from contact centre
Improve resident satisfaction:
Provide instant responses to resident’s queries
Optimised Processes:
Simplify and speed up your workflow.
Reduced Admin Time:
Automate routine tasks and free up staff for more impactful work.
Data oversight:
The dashboard will make you data rich insight rich.
BUSINESS TRANSFORMATIONS
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Public sector success
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North Somerset Council’s GenAI Journey with Agilisys QuickAction
North Somerset Council has achieved a 90% reduction in survey analysis time and immediate productivity boosts, embracing Generative AI through our QuickAction platform. Explore the key
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Wigan Council’s GenAI Journey with Agilisys QuickAction
Uncover how QuickAction saved hundreds of days of staff time for Wigan Council, boosting productivity and leading innovation in the
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QUICK ACTION
Humber & North Yorkshire ICB’s Productivity Journey with Agilisys QuickAction
Discover how QuickAction saved 50% of business administration time for Humber & North Yorkshire ICB, driving efficiency, productivity, and innovation.
LEARN MORE
Frequently Asked Questions
Nava Knowledge Hub
Nava Chatbot
Nava Chatbot enhances communication efficiency, provides personalized interactions, and offers real-time oversight of queries. It improves resident satisfaction through accurate and timely responses while streamlining data management and service delivery for councils.
Nava Chatbot delivers human-like interactions and tailored advice by understanding each resident's unique needs. It provides personalized responses and information, making interactions more efficient and effective compared to traditional chatbots.
Nava Chatbot features generative AI technology for personalized responses, dynamic questioning to handle complex queries, and easy implementation. It also integrates with a comprehensive dashboard and a customer management portal to enhance overall service delivery.
The dashboard provides real-time insights into various metrics, including the number of resolved vs. unresolved queries, interaction volume per day/hour, interaction categories, and resident feedback. This allows for data-driven decision-making and quick issue resolution.
The Customer Management Portal offers tools for effortless data validation, organization, and management. It allows you to search and filter data sources, avoid duplication, validate information, and ensure secure access with real-time insights for maintaining accurate and up-to-date data.
Nava Chatbot is designed to be easy and quick to implement. Its integration into existing systems is streamlined to ensure minimal disruption and fast deployment, allowing you to start benefiting from its features almost immediately.
Yes, Nava Chatbot is built to understand and respond to complex queries with precision. Its generative AI technology enables it to grasp nuanced language and provide detailed, accurate responses tailored to each resident's specific concerns.
Nava Chatbot, along with its Customer Management Portal, prioritizes data security. The portal features secure access controls and automated processes to prevent data duplication and ensure that your data is validated and protected at all times.
